Telephone orders •You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
•You warrant that all details you provide to simonrayner.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the shopping account that you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
•You agree that e-mail can be used as a long-distance means of communication.
•When placing an order, you agree that any and all information given is accurate and complete.
•All orders are subject to acceptance and product availability.
•If simonrayner.co.uk does not have enough stock to deliver the goods you have ordered, we will contact you and discuss the lead time of the product, with the availability of a refund to your Pay Pal account or credit card until the items are back in stock.
•All prices listed on simonrayner.co.uk are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. All prices include sales tax.
•We will make every endeavour to fulfil your order within 3 working days unless we otherwise notify you by email.
•If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
•Please note international shipments may be subject to cross-border inspections by customs authorities.
Cancelling an Order/Returns Procedure
•If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase in your shopping basket.
•If you have placed an order but then wish to change or cancel it, please contact us as soon as you can, as orders are actioned quickly. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures.
•Once we've heard from you that you wish to cancel an order, any sum debited to us via Paypal will be re-credited to your Paypal account within 7 days of your order, provided the goods you return are in the same condition that they were when delivered to you. You will be liable to any charges incurred when returning the goods to simonrayner.co.uk unless the return is as a result of an error on our side.
You may return items sold by simonrayner.co.uk within 7 days (UK) from the date of the dispatch note for a refund (excluding delivery charge). For more information, please refer to our Returns procedure above.
simonrayner.co.uk will be happy to exchange for the same or another item on any products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 7 days from the date of despatch.
Should you purchase an item which is the incorrect size/does not fit (although it is the size you ordered), and you wish to re-order the correct size, either a) contact us by email or a letter and post back with the returned item. Upon receiving this, the new item will be posted (please check website to check size is in stock). The first exchange on any one order will be posted free of charge, any subsequent exchanges will incur the postage charges as per the original order. An invoice will be raised, once payment is received the new size will be sent. b) send an email to firstname.lastname@example.org stating the required size and then point "a" above applies.
simonrayner.co.uk will not pass on your personal or account details to any third party.
•We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
•If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on simonrayner.co.uk is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 7 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to you via Paypal.
•In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 7 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
•We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.